What percentage of tickets can AI resolve?

Typically 30-50% in the first month, growing to 50-70% as the system learns from your specific use cases and knowledge base.

How does it handle angry or sensitive customers?

The system detects sentiment and urgency, automatically escalating sensitive cases to human agents with full context and de-escalation suggestions.

Can it access our order/account systems?

Yes. We integrate with your backend systems so the AI can check order status, process returns, update accounts, and perform other routine actions.

What happens when the AI doesn't know the answer?

It transparently hands off to a human agent, providing full conversation context and suggesting relevant knowledge base articles.

AI Customer Support

Resolve customer inquiries instantly across every channel — 24/7.

An omnichannel AI support system that handles customer inquiries in 20+ languages, resolves routine issues automatically, and escalates complex cases intelligently. Learns from every interaction to improve over time.

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How It Works

From Setup to Results — In Weeks, Not Months

Listen

Incoming inquiries from email, chat, WhatsApp, phone, and social media are captured and categorized.

Resolve

AI resolves routine inquiries using your knowledge base, order data, and account information.

Escalate

Complex or sensitive cases are routed to the right human agent with full context and suggested responses.

Learn

Every resolution feeds back into the system, improving accuracy and expanding automated coverage.

Key Capabilities

Built for Real Business Operations

Omnichannel Support

Unified inbox across email, web chat, WhatsApp, Facebook Messenger, phone, and SMS.

Multilingual (20+ Languages)

Native-quality responses in 20+ languages with automatic language detection and switching.

Context-Aware Responses

AI pulls customer history, order data, and account status to provide accurate, personalized responses.

Smart Escalations

When human help is needed, cases route to the right agent with full context and suggested talking points.

Analytics Dashboard

Real-time metrics on resolution rates, response times, customer satisfaction, and trending issues.

Compliance & Privacy

GDPR-compliant data handling with configurable data retention, PII masking, and audit trails.

Calculate Your Impact

Support ROI Calculator

Tickets per month

Avg handle cost(EUR)

AI resolution rate(%)

Estimated monthly savings

€4,800

Ideal For

Who This Is Built For

E-commerce companies with high ticket volume

SaaS businesses needing 24/7 technical support coverage

Companies serving international customers in multiple languages

Support teams with response times exceeding 1 hour

Businesses spending heavily on outsourced call centers

Organizations needing consistent, compliant support quality

Works With Your Stack

Integrations

ZendeskIntercomEmailWhatsAppSlackPhone systemsFacebook MessengerShopify

Common Questions

Frequently Asked Questions

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Ready to See AI Customer Support in Action?

Deployed on our infrastructure, customized for your business, managed by our team. Book a discovery call to discuss your specific requirements.

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